Returns & Exchanges
At Oaktree Memorials, we want you to feel confident in your purchase of our handcrafted memorial pieces. If you are not completely satisfied, we offer a 30-day return window for most non-customized items to ensure your peace of mind.
Initiate Your Request
Contact our dedicated support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the item in its original packaging to prevent damage during transit, ensuring all certificates and accessories are included.
Ship to Our Warehouse
Affix the provided shipping label and drop the package off at any authorized carrier location, keeping a copy of your tracking information.
Quality Inspection & Refund
Once our artisans inspect the returned item to verify its condition, we will process your full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing